Shareable code FAQs

what is a shareable discount code? shareable codes are a type of discount code in roster that when used in an order, attribute the order to the ambassador to whom the shareable code is assigned roster makes it easy for brands to manage shareable codes at the program level so that each ambassador in the program can have their own code and therefore can track which orders have come in through their word of mouth efforts can ambassadors customize their own shareable code? for brands that are using shopify, ambassadors can create their own shareable code (assuming shareable codes are enabled for their program ) for non shopify brands, you can assign codes to ambassadors manually when you add them to a program can an ambassador change their shareable code? no, ambassadors are not able to change their own shareable code once a code has been assigned a team member with access to roster will need to deactivate their currently assigned code and assign them a new code can i assign a shareable code to an ambassador? yes, shareable codes can be manually assigned to ambassadors from the contact detail page you can also docid\ z5r6nfy5hji7fxeyepntm which will bulk assign shareable codes based on matching email addresses can shareable codes be automatically assigned when an ambassador joins a program? while this isn't currently possible for shopify brands, it is possible for non shopify brands simply docid 5dc4kx92lagd xb5wvis7 and when your ambassadors view their profile in the ambassador portal, they will be automatically assigned one of the unassigned codes how do i find who a shareable code is assigned to? navigate to the https //app getroster com/discounts list page and type in the discount code if the code exists within roster, the discount rule under which the code exists will appear in the search results can i import codes from the platform we were using before roster? yes, you can import shareable codes that were previously assigned to ambassadors in a different platform into roster follow the steps in docid\ z5r6nfy5hji7fxeyepntm to ensure they are assigned to the correct ambassadors in your roster account can i export a list all the shareable codes in our roster account? yes, you can export a list of all the discount codes within a discount rule simply navigate to the https //app getroster com/discounts list page, click on the discount rule whose codes you want to export, and the from the more options menu, select export how do i deactivate a code that has been leaked? find the code or codes that you want to deactivate (see how do i find who a shareable code is assigned to above to locate the code ) select deactivate from the " " menu at the end of the row for the code you want to deactivate, or select one or more checkboxes for the codes to deactivate and click the actions > deactivate selected codes does an ambassador get commissions when making orders with their own shareable code? no, roster attribute orders made by ambassadors in your program as personal orders, not referred orders only referred orders are eligible for referral rewards does an ambassador get commissions when other ambassadors use their shareable code? for the same reason mentioned in the previous question, anytime an ambassador makes a purchase, it is attributed as a personal order, regardless of whether they use a shareable code or referral link belonging to another ambassador is it possible to offer commissions to ambassadors when they use a shareable code? in short, yes there is a hidden feature in roster that can be enabled at the program level that allows ambassadors to get referral rewards when their shareable code is used, whether by the owner of the code or by other ambassadors in the brand's roster account contact support or your csm to inquire about enabling this feature