Fraud risk flags

roster automatically reviews ambassadors who earn cash and commission rewards, watching for signs that someone may be gaming the program rather than driving genuine word of mouth sales when our checks find a likely bad actor, we flag them so you can review before any commissions are paid out this guide explains why we do this, what the flag means, and how to handle a flagged ambassador why we check for fraud because ambassador programs pay real commissions, they occasionally attract people who try to earn payouts through methods your program doesn't allow the two most common patterns paid ad arbitrage buying online ads (for example, google ads) to manufacture "referral" clicks and sales, instead of genuinely recommending your brand to their audience impersonation posing as a well known creator they aren't, to look more credible in their application these patterns can lead to commissions being paid on traffic that was never true word of mouth our automated review is designed to catch this before you pay, so your program budget goes to real advocates what a fraud risk flag means a flag means our system has spotted a combination of signals that, together, suggest an ambassador may not be legitimate some of the things that factor into a flag a referral audience made up overwhelmingly of paid ad traffic rather than organic clicks social handles listed on an application that were never connected or verified payout details that don't line up with the rest of the account application information that appears fabricated or templated the same identity applying to multiple brand programs in a short window no single item causes a flag on its own we only flag when the overall picture warrants a closer look we also hold off on making a decision until there's enough information to be confident, which helps reduce false alarms a flag is a prompt to review, not a final verdict it's meant to give you a heads up so you can make the call how you'll know notification email when new flags appear, your team receives a digest email if nothing is flagged, no email is sent profile banner a flagged ambassador shows a banner on their contact profile search filter you can filter your contacts by fraud risk to see everyone who's currently flagged handling a flagged ambassador open the ambassador's contact profile and review their activity and application details check their referral traffic and rewards to decide whether the activity looks genuine hold or reject any pending rewards you're not comfortable paying while you review if everything checks out, proceed as normal a flag doesn't block your ability to work with them faq does a flag automatically stop payouts? no a flag surfaces the ambassador for your review you stay in control of approving, holding, or rejecting their rewards can a legitimate ambassador be flagged by mistake? it's possible because we combine multiple signals and wait for enough data before flagging, false alarms are rare, but if you believe a flag is incorrect, review the profile and contact support if you'd like help which ambassadors get reviewed? the automated review focuses on ambassadors who earn cash and commission rewards, since that's where payout risk exists need help? if you need any additional assistance with a fraud risk flag or your roster account, feel free to contact our support team at support\@getroster com mailto\ support\@getroster com we're here to help!