Understand automated payment timelines

Automated payments follow a predictable monthly cycle. This article explains when each step happens, what notifications you'll receive, and what your ambassadors experience leading up to each payment.

Automated payments are sent on the first Tuesday of every month. This schedule is fixed and applies to all brands using automated payments.

Commission cutoff: The last day of the prior month. For example, commissions earned on or before October 31st are included in the December payment batch. Any commissions earned after the cutoff roll into the following month's batch.

Pending commissions: If you have commissions still in "Pending" status when the batch runs, they are automatically approved and included — unless you've manually rejected them before the payment date. This ensures ambassadors aren't penalized by delayed approvals.

The commission cutoff is the last day of the month two months before the payment month. All pending and approved commissions created on or before the commission cutoff are included in the payment batch. Here's how this works in practice:

Here's what happens each month, counting backward from the payment date:

Ambassador wallet setup reminders begin

Ambassadors who haven't set up their payment wallet start receiving reminders:

ACH transfer notification email with PDF invoice

You (and all team admins) receive an email containing:

If you've added additional email recipients in Payment Settings, they also receive this notification.

What to do: Review the projected amount and ensure your bank account will have sufficient funds on the ACH transfer date.

ACH transfer initiated

Roster automatically initiates an ACH transfer from your connected bank account to your Roster payment wallet. The transfer amount covers the projected payment amount plus any applicable fees.

See Prepare for ACH funding transferPrepare for ACH Funding Transfer for details on monitoring transfers.

Upcoming payment batch notification email

You receive a second email confirming:

Payments are sent automatically

Confirmation and records

All dates and times in automated payments are displayed in Eastern Time (ET). This applies to:

Ambassadors without wallets: Their approved commissions remain in the system and are included in the next batch after they set up their wallet.

Ambassadors below the minimum: Their commissions accumulate and are included in the first batch where their total meets or exceeds the minimum.

Failed ACH transfers: Automatically retried. If the retry fails, contact [email protected].

Skipped batches: If no ambassadors are eligible (no wallets set up, or no approved commissions), the batch is marked as Skipped rather than showing $0 completed. A new batch for the following month is still created automatically.