Social profiles FAQs

facebook & instagram faqs can i connect more than one facebook and/or instagram profile? yes, you can connect multiple facebook pages and instagram profiles each connected set of facebook and instagram accounts can be managed within roster how come i have to connect to my brand's facebook and instagram using my personal facebook account? connecting through a personal facebook account is required because facebook requires users to link their personal account to their brand’s page this connection helps manage permissions and ensure security why does our brand's facebook page need a handle in order to connect to roster? a handle is required as it uniquely identifies your facebook page on the platform, ensuring that roster is correctly set up to pull posts that mention your brand why does our brand's instagram account need to be connected to a facebook page in order to connect to roster? meta, the parent company of facebook and instagram, requires this connection for features like social listening and managing integrations this ensures a streamlined connection and access to instagram’s professional features why do i have to grant so many permissions when connecting facebook and instagram? the permissions requested are necessary for roster to provide social listening and pull in metrics like post mentions and engagement levels all requested permissions are analyzed and audited regularly by meta to ensure they're used correctly i only want a subset of the facebook page + instagram handles that i connected pulling into roster can i remove or disable the ones i don't want in roster? yes, you can select which facebook and instagram handles you want active in roster by toggling off the ones you don’t want to be included when does roster pull in facebook posts from an ambassador’s personal feed? roster can only pull in facebook posts from ambassador's personal feed when the following conditions are met the ambassador @mentions the brand's facebook page correctly when they publish their post if they forgot or mention the wrong page and then edit their post, facebook doesn't notify roster of the post the brand has their facebook account connected in roster at the time of the ambassador's post and the connection isn't expired if it's not connected or is expired, facebook won't notify roster of the post tiktok faqs can i connect more than one tiktok profile? at this time, brands can only have one tiktok profile connected to their roster account does roster pull in all tiktoks that @mention our brand? roster pulls in tiktoks that @mention your brand by ambassadors who are in campaigns and/or actions that have tiktok requirements tiktok doesn't currently support full social listening of all tiktok brand @mentions does roster automatically pull in tiktoks from our ambassadors? roster attempts to pull in tiktoks created by your ambassadors, provided their accounts are connected and permissions are granted does roster pull in photo carousals in addition to videos? yes, roster will pull in tiktok photo carousals just like tiktok videos the only caveat is that tiktok doesn't support manually adding tiktok photo carousals x (twitter) faqs can i connect more than one x profile? at this time, brands can only have one x profile connected to their roster account does roster pull in all x posts that @mention our brand? due to significant changes to the x api, twitter posts are only pulled in when the ambassador clicks the refresh link within the campaign or action requirements for further assistance, please contact our support team at mailto\ support\@getroster com