Payment FAQs
4 min
Do I have to choose just one payment method?
No! You can use multiple payment methods simultaneously for different programs or ambassadors. Many brands use a combination based on ambassador preferences or program requirements.
Can I switch payment methods later?
Yes. You can change payment methods at any time. Existing payment history remains visible regardless of method. Note that Automated Payments requires plan upgrade if not currently available.
What if my ambassadors are international?
- Automated Payments: Supports international payments. You decide whether ambassadors or the brand cover the 3% international payment fee.
- PayPal & Venmo: Venmo is U.S. only, but PayPal supports international
- External Payments: Use international platforms like Wise, Payoneer, or wire transfers
Do ambassadors need to set up accounts?
- Automated Payments: Yes, ambassadors create secure payment wallets within their Roster ambassador profile (one-time setup)
- PayPal & Venmo: Can provide info before account creation; 30 days to claim
- External Payments: Depends on your payment method
How long does it take to set up each method?
- Automated Payments: 1-2 hours initial setup + bank verification (1-2 days)
- PayPal & Venmo: 30-45 minutes + PayPal Payouts approval (1-3 days)
- External Payments: 15-30 minutes for Roster side
What happens to unpaid commissions if I switch methods?
Unpaid commissions remain in Roster regardless of payment method. You can send them via your new payment method or continue to use your previous method for those specific payments.
Can ambassadors see which payment method will be used?
Yes. For Automated Payments and PayPal & Venmo, ambassadors see the payment method in their portal. For External Payments, they see the custom payment method name you specify when marking as paid.