Manually add action submissions

manually adding action submissions in roster allows brands to assist ambassadors when a submission does not automatically get recorded by following a few easy steps, you can ensure that the ambassador receives the appropriate recognition and rewards for their efforts here’s a detailed guide on how to manually add action submissions in roster video walkthrough video transcript this is a transcript from the loom video walkthrough \[00 00] hi everyone, this is caroline with roster, and in this video, i'm going to show you how to manually add action submissions \[00 06] so, let's say you had an ambassador reach out, and maybe they wanted to add a, uhm, submission, it didn't get pulled in or something, and we just want to manually add it for them \[00 16] uhm, so, we'll just use this share an instagram story as an example okay, so our ambassador that contacted us was stephanie \[00 26] so, we're going to search her up in the contacts tab, and then we're going to want to expand and go into her, her profile \[00 32] here at the top, we'll see these different sections of her profile the one we want to navigate to is the action section \[00 38] if we click here, we can see all of the active actions that stephanie can participate in based on her program \[00 45] we're going to want to scroll over a little bit, and then we'll see these pencil actions here at icon this to the right hand side of the screen if you click here for instagram story, we can add a, ah, photo for stephanie \[00 58] so, i'm just going to pick a random one perfect! click save and once we do that, it will automatically give stephanie the points for that along with uploading that photo \[01 11] it's really if it was an instagram post or an instagram reel or a tiktok, uhm, for those it will be adding a link, uhm, but for an instagram story or for any of our uploaded screenshots, you'll just have to upload a photo for that \[01 25] uhm, so yeah, hopefully that was helpful, pretty straightforward to do, but if you do have any questions, you can reach out to support at getrostered com, uhm, or you can contact your csm \[01 35] okay, thank you step by step instructions search and locate the ambassador's profile navigate to the contacts tab in the roster platform search for the ambassador, e g , stephanie, who requires their action submission to be manually added click on the ambassador’s name to expand and enter their profile access the ambassador's action section at the top of the ambassador's profile, locate the different sections available click on the actions section to view all active actions the ambassador can participate in, based on their program add the action submission manually scroll over to find the pencil icon actions on the right hand side of the screen click the pencil icon next to the action needing the submission, e g , instagram story upload a relevant photo if necessary, or add a link if it's an instagram post, reel, or tiktok for an instagram story, upload a photo for other types like instagram post or tiktok, add the post's link click save to finalize the submission confirm the action once saved, stephanie will automatically receive the points for her action, and her photo or link will be uploaded accordingly need help? if you need any additional assistance with with your roster account, feel free to contact our support team at mailto\ support\@getroster com we're here to help!