Find orders by discount code

finding all orders associated with a specific discount code in roster is a simple process that provides detailed insights into how the code was used this guide will help you locate orders linked to a discount code, view order details, and export the results if needed video walkthrough video transcript this is a transcript from the loom video walkthrough 0 00 hey, this is jeff at roster in this video, i want to show you how you can find all of the orders that are associated to a particular discount code so, what you're going to want to do, first of all, is have a discount code that you're interested in learning more about 0 15 so, i'm going to come to, click more in the left navigation, then click discounts and for this one, let's go ahead and click on this league proof code discount rule 0 24 now, in this discount rule, there's two of the discount codes, uh, that have been generated, have been used with orders so, i'm going to select this one associated to gregory martinez 0 36 so, i'll just highlight that, click copy, put it into the clipboard and then, in the left navigation, i'm going to select reports, and then click all orders 0 44 that's going to bring up the all orders report and from here, i can open up the discount rule discount code filter, and paste in that code 0 52 and, it's going to bring up this order, looks like order 1038 i can select that, and it will open up the order details drawer, and i can see all the details that roster knows about this order 1 05 i can also see who the order was attributed to, which in this case was gregory martinez, which is correct and it looks like that it resulted 1 12 in two referral rewards, one for commissions and one for points so, it's really straightforward now, if you do a search for a discount code, let's kind of jumble up this number here, and it doesn't have any records, it simply means that roster doesn't know about any orders in the roster account dealing 1 31 with that discount code now, that's not to say that an order in your system doesn't exist with that you would want to make sure you check in your, uhm, e commerce platform or whatever software you're using against that specific code to see if you can find any orders, but it just simply means if no results 1 49 come up that roster doesn't know about it if there are multiple orders associated with a single code, like it's a shareable code, for example, and, say, like, 500 people have used it on orders, then you would see a long list of those orders 2 02 uhm, from here, you can always export the list of matching orders you could find all orders that match the search results, which are the ones you put up there 2 12 you can do additional filters on there, like date range filters so, hopefully this helps narrow down where the orders are that are associated to a specific discount code that you're interested in 2 22 if you have any other questions about discount codes, please codes, discount rules, orders, shoot us an email, support at getroster com 2 29 and in the meantime, have a great day thanks step by step instructions locate the discount code copy the discount code you want to investigate to your clipboard navigate to more > discounts in the left hand navigation menu search for the code within the relevant discount rule by pasting it into the search field if the code exists, note the associated ambassador and usage details if no results appear, the code is not found in roster search for orders using the discount code navigate to reports > all orders in the left hand navigation menu open the discount code filter and paste the code into the field if orders are found, they will be displayed in the results if no orders are found, roster has no record of the code being used in an order view order details click on an order from the search results to open the order details drawer review the following information order details ambassador attribution (if applicable) referral rewards (if applicable) export orders associated with the discount code (optional) in the all orders report, apply any additional filters (e g , date range) as needed click export to download a csv file of the matching orders the file will contain all relevant order details for further analysis or record keeping need help? if you have any questions or need additional guidance, contact us at mailto\ support\@getroster com