Deactivate discount codes
3 min
Deactivating one or more discount codes in Roster allows you to manage leaked, problematic, or unused codes without affecting the entire discount rule. This guide provides a step-by-step approach to deactivate one or more codes.
Step-by-step instructions
Method 1: Deactivate a single discount code from the Discounts page
- Navigate to More > Discounts in the left-hand navigation menu.
- Select the discount rule containing the code you want to deactivate.
- Locate the code in the list of assigned codes.
- Click the More menu icon on the row of the desired code.
- Select Deactivate Code from the menu.
- A confirmation dialog will appear, explaining the impact of deactivation:
- The code will no longer appear in the ambassador’s portal.
- Attribution for orders using this code will be disabled.
- For Shopify-linked codes, the code will be deleted from Shopify.
- Click Yes, Deactivate to confirm.
Method 2: Deactivate multiple discount codes
- On the Discounts page, select the discount rule containing the codes you want to deactivate.
- Use the checkboxes next to the codes to select one or more rows.
- Click on the Actions dropdown menu and select Deactivate Selected Codes.
- Review the confirmation dialog and click Yes, Deactivate to confirm.
- All selected codes will be deactivated as described above.
Verify deactivation (optional)
- Use the Status dropdown filter on the Discounts page to view deactivated codes.
- Confirm that the targeted codes appear as deactivated within the rule.
- Deactivated codes remain assigned to their ambassadors for reference but will not function in orders.
Method 3: Deactivate a code from an ambassador’s profile
- Navigate to Contacts in the left-hand navigation menu.
- Select the ambassador whose code you want to deactivate.
- Scroll down to the Discounts and Links section in their profile.
- Locate the code in the table and click the Deactivate Code icon.
- Confirm deactivation in the dialog box that appears.
- The code will now show as deactivated within the ambassador’s profile.
Understand the impact of deactivating codes
- Roster: Orders using deactivated codes will no longer attribute rewards to ambassadors.
- Shopify: Deactivated codes are deleted from Shopify (if linked), but past orders remain visible in Shopify reports.
- Ambassador Portal: Deactivated codes will no longer be visible to ambassadors.
Need help?
If you have any questions or need additional guidance, contact us at [email protected].