Discount FAQs

what is the difference between discount rules and discount codes? discount rules and discount codes serve distinct purposes within roster discount rules these act as both a template and container for managing discount codes in roster they define the specific discount a customer will receive (e g , 20% off) and determine how codes within the rule should behave discount rules can be categorized into three types shareable, leakproof, or reward, which define how the discounts are applied and which orders are attributed to ambassadors as referrals discount codes these are the actual codes used by customers to receive a discount at checkout each code belongs to a discount rule and inherits the parent discount rule's settings codes can be used as tools for driving referrals or offering personal discounts to ambassadors what are the types of discount rules available in roster? roster offers three types of discount rules docid\ htkg19i6ld2vqk0vkqonu , docid\ xwzlihkwgcivbpijw9uq1 , and docid\ eyw9wrpfzi tg4h34tb6d each type is specifically designed for different use cases such as generating referrals or providing personal ambassador rewards how do shareable discount rules work in roster? shareable discount rules allow ambassadors to share discount codes with their audience to generate referrals these codes, when used, are attributed back to the ambassadors as referred orders what is a reward discount rule in roster? a reward discount rule is a personalized discount intended for ambassadors' personal use orders made with reward discount rules are always attributed as personal orders, even if shared with others how are leakproof discount rules applied? leakproof discount rules provide a secure way to offer discounts through smart links by generating single use codes these codes ensure controlled distribution and manage usage can a leakproof code be used more than once? leakproof discount codes generated by smart links are strictly single use only each code can be redeemed just once, regardless of whether the customer is new or returning after one use, that specific code expires and cannot be used again by any customer—including the original user returning customers who wish to use a discount on a future purchase must receive a new, unique leakproof code, which can be generated if they access an ambassador’s smart link again under certain conditions described below can a customer who already used a leakproof code get another leakproof code by using the ambassador's smart link again? roster detects when a customer has already used an ambassador's smart link to get a leakproof code discount and doesn't automatically generate a new leakproof code for the customer, assuming the customer is on the same device and browser as when they originally got the discount can a customer get a new leakproof discount code if they want to use the ambassador’s link again? yes, if the customer switches to a different device or browser, or clears their browser’s cache and cookies, visiting an ambassador’s smart link can generate a brand new leakproof discount code for them this effectively allows the customer to receive a new code under those circumstances, though each code itself will still only be redeemable once why are leakproof codes recommended over shareable codes for smart links? leakproof codes are recommended because they are designed for one time use, which prevents widespread code sharing and misuse via coupon sites or browser plugins this makes them more secure than shareable codes, which can be leaked and reused by unintended customers for brands concerned about code misuse, leakproof codes are a more secure option for providing discounts through ambassador referral links can discount codes be customized for specific customer groups in shopify? yes, you can customize discount codes in shopify to apply to specific customer groups this can be done by setting eligibility criteria such as targeting first time buyers how do i monitor the performance of my discount codes? roster provides reporting tools allowing you to monitor the usage of each code and assess the impact of discounts on driving referrals and revenue can i import existing discount codes into roster? yes, you can import both assigned and unassigned discount codes into roster this is useful for migrating to roster from another platform or managing codes manually without shopify how can i create a new shareable discount rule? to create a new shareable discount rule, navigate to the "referrals" tab under program settings, add a new shareable code, set discount details, and save this rule will act as a container for specific ambassador codes what steps should i follow for managing discount codes in shopify? you can access and adjust your discount codes, such as discount type, discount amount, and product/collection eligibility, in directly in roster for advanced discount code customization, you can click "view in shopify" for any shopify linked discount rule and modify the top level discount code right within shopify admin for further inquiries about setting up and managing discounts, please contact us at mailto\ support\@getroster com