Add hidden products to a reward

3 min

Adding hidden products to a product reward in Roster allows ambassadors to redeem exclusive or pre-release products that are not visible to the general public in your Shopify store. This feature is useful for product launches, ambassador-only items, or limited-time rewards. By managing hidden products properly, brands can offer special perks to ambassadors while keeping certain products private.

Step-by-step instructions

Hide a product in Shopify

Log into your Shopify admin panel.

Navigate to Products in the left-hand menu.

Select the product you want to hide.

In the Publishing card, select Manage sales channels from the ... menu.

Remove the product from all visible channels (e.g., Online Store).

Save the changes to ensure the product is hidden from public view.

Add the hidden product to a product reward in Roster

Navigate to Campaigns or Milestones in the left-hand navigation menu.

Select the campaign or milestone where the product reward is configured.

Click Edit to modify the campaign or milestone.

Scroll down to the Rewards section and click Edit Reward.

In the product group section, click Add Product.

Search for the hidden product by name.

Select the product and click Add.

Click Save to finalize the reward.

Ambassador experience

Ambassadors who qualify for the reward will see the hidden product available for selection.

They can complete the checkout process within Roster.

Roster will generate the order in Shopify, even though the product remains hidden from the public store.

Verify inventory and order processing

Ensure the hidden product has inventory available in Shopify.

Test the redemption process to confirm the product is correctly added to the ambassador’s order.

Fulfill the order in Shopify as usual.

Need help?

If you have any questions about adding hidden products to product rewards, contact us at [email protected].