Add flat rate shipping to product rewards
3 min
Adding a flat-rate shipping fee to product rewards in Roster allows brands to cover shipping costs while still providing valuable rewards to ambassadors. This feature is especially useful for product seeding campaigns or milestone rewards where brands need to control expenses. When an ambassador redeems their reward, they will be prompted to pay the specified shipping fee to complete the product redemption flow, ensuring a seamless experience for both parties.
Step-by-step instructions
Enable flat-rate shipping on a product reward
- Navigate to Campaigns or Milestones in the left-hand navigation menu.
- Select the campaign or milestone where the product reward is configured.
- Click Edit to modify the campaign or milestone.
- Scroll to the Rewards section and locate the product reward.
- Click Add reward (or click Edit if the reward has already been added) to open the reward builder.
Set a custom shipping rate
- Locate the Shipping panel within the reward builder.
- By default, shipping is set to Free Shipping.
- Select Custom Rate and enter the desired flat shipping fee (e.g., $4.99).
- Review the ambassador preview panel on the right to see how the fee will appear at checkout.
- Click Save to finalize the shipping configuration.
Ambassador redemption process
- Once the campaign or milestone is live, ambassadors will be able to redeem their reward.
- After selecting their product(s), entering their address, and confirming the details, they will be prompted to pay for shipping.
- Upon clicking the button to pay, they will be taken to your store's checkout page to put in their payment info for shipping.
- Upon completing the payment an order is created in your Shopify account, ready for fulfillment.
Track and fulfill orders in Shopify
- Navigate to the Rewards section in Roster to view redeemed rewards.
- Select a redeemed reward to view details.
- Click on the Shopify order link to open it in your Shopify admin.
- Fulfill the order as you would a standard purchase.
- The ambassador receives an order confirmation and tracking details as usual.
Need help?
If you have any questions about adding flat-rate shipping fees to product rewards, contact us at [email protected].