Add country-specific shipping rates
Setting up product rewards in Roster allows you to offer gifts and rewards to ambassadors as part of your campaigns and milestones. Free shipping is a great way to ensure your products get into the hands of your ambassadors. However, there are circumstances where charging for shipping is the only viable option.
With the latest update, you can configure product reward shipping rates based on the recipient's country, offering more flexibility and control over shipping charges, particuarly for brands seeing to expand outside their primary country.
This feature is also useful for brands using Shopify Markets Pro, which does not allow the creation of completely free international orders. By setting up country-specific shipping rates, you can ensure international ambassadors won't be blocked from redeeming their product rewards.
Step-by-step instructions
Edit the product reward shipping settings
- Navigate to the campaign or milestone that has the product reward you want to edit, or simply go to the Rewards page to see all your product rewards.
- Select Edit reward to open the product reward builder.
- Click the Shipping link to open the shipping rates panel.
- Initially, rewards may be set up with Free shipping or a Flat rate. Adjust these settings as needed.
Add country-specific shipping rates
- To add a shipping rate for a specific country, click Add another rate.
- Set the desired country (e.g., Canada) and select the Shipping option, set the Shipping price, and provide a Shipping title.
- Click Save to apply the changes.
Set a default shipping rate for all other countries
- Use the Default rate option to set a shipping cost for countries not covered by specific rates.
- Click the edit icon to make changes to the default rate, such as Free vs. Flat Rate.
- Click Save to apply the changes.
Ambassador experience during checkout
- Ambassadors will log in and enter the product redemption flow, selecting products to add to their cart.
- During checkout, they will input their shipping address, and the system will display applicable shipping rates.
- If the country they enter results in a shipping fee, then Roster will display the amount they owe and a button to click to be taken to your store's checkout page.
- The checkout page will default to their info, the shipping rate, the products, and the relevant discounts.
- Once the ambassador completes payment, the order is processed in Shopify, ready for fulfillment.
Special considerations for Shopify Markets Pro
- Brands using Shopify Markets Pro may encounter issues creating $0 orders outside the U.S.
- To resolve this, set free shipping for U.S. addresses and flat rate shipping for other countries.
- This ensures that orders are processed without errors, even for non-U.S. addresses.
Need help?
If you need any additional assistance with with your Roster account, feel free to contact our support team at [email protected]. We're here to help!