Add swag or perks to a product reward
3 min
Adding swag or perks to a product reward in Roster is a great way to enhance the ambassador experience by offering branded merchandise or extra gifts alongside their main reward. Whether it’s company-branded swag, overstock items, or limited-edition perks, Roster allows you to seamlessly integrate these items into an automated product reward.
By utilizing multiple product groups within a reward, you can let ambassadors select their main product while also giving them the option to claim additional perks. This guide will walk you through adding swag or extra items to a product reward in Roster.
Step-by-step instructions
Create or edit an existing product reward
- Navigate to Campaigns or Milestones in the left-hand navigation menu.
- Select the campaign or milestone where the product reward is configured.
- Click Edit to modify the campaign or milestone.
- Scroll down to the Rewards section and locate the existing product reward.
- Click Edit Reward to open the reward builder.
Add a swag or extra product group
- In the reward builder, click the Add button to add another product group.
- Select to add products or collections.
- Search for the product(s) or collection(s) you want to add from your store.
- Rename the product group to indicate the type of product group (e.g., "Brand swag", "Ambassador perks").
- Click Save to finalize the new product group.
Ambassador experience
- Ambassadors who qualify for the reward will see the additional swag options during redemption.
- They can select their primary reward and also choose from the swag product group.
- The reward is fulfilled just like any other Shopify order.
- If the swag is a hidden product, ensure it is configured correctly in Shopify (see "Adding Hidden Products" guide).
Verify order processing and fulfillment
- Navigate to the Rewards section in Roster to track redemptions.
- Select a redeemed reward to view the ambassador's selections.
- Click on the Shopify order link to open it in your Shopify admin.
- Fulfill the order as usual, ensuring all selected items are shipped together.
Need help?
If you have any questions about adding swag or perks to product rewards, contact us at [email protected].