Edit a redeemed product reward
3 min
Editing a redeemed product reward in Roster allows brands to correct mistakes made by ambassadors during redemption, such as selecting the wrong item or variant. While some unfulfilled orders can be edited directly in Shopify, Shopify's API restrictions may require using Roster's built-in order editing feature. This guide walks you through both methods to ensure accurate fulfillment.
Step-by-step instructions
Check if the order can be edited in Shopify
- Navigate to Rewards in the left-hand navigation menu.
- Select the product reward associated with the ambassador’s order.
- Click on the order link to open it in Shopify.
- Look for an Edit button in the Shopify admin.
- If the Edit option is available, make the necessary changes within Shopify.
- If the order cannot be edited in Shopify, proceed with Roster’s editing tool.
Edit the order in Roster
- Navigate to Rewards in the left-hand navigation menu.
- Select the product reward associated with the ambassador’s order.
- Click anywhere on the row of the order to open the fulfillment drawer.
- Ensure the order is still in an Unfulfilled status.
- Click Edit Shopify Order to open the order editing tool.
Modify order details
- Review the list of products included in the order.
- Remove incorrect items by clicking the Remove button.
- Search for the correct product and add it to the order.
- Verify that the updated order reflects the intended changes.
- Add an optional note explaining the reason for the modification (e.g., "Ambassador picked the wrong color").
- Check the option to send an order modification email to the ambassador, if desired.
- Click Save to apply changes.
Verify order updates
- Click View in Shopify to confirm the changes have been applied.
- Review order history in Shopify to see:
- Ensure the updated order is ready for fulfillment.
Need help?
If you have any questions about editing redeemed product rewards, contact us at [email protected].