PayPal Payment FAQs

You can send payments directly through Roster using PayPal and Venmo integration, or by manually processing payments using other payment platforms by marking payments as sent in Roster.

No, Roster supports sending PayPal and Venmo payments directly within Roster, but you can use the Automated payments guideAutomated Payments feature or External payments guidesend payments externally through any payment platform of your choice, such as your internal accounting system.

Roster itself does not charge any additional fees for using PayPal or Venmo integrations. However, PayPal charges per-payment fees according to their Payouts API fee schedule.

When an ambassador selects to be paid by Venmo, they will receive a payment directly from you to their Venmo account. A brand does not need to have a Venmo account in order for their ambassadors to get paid via Venmo. When a brand makes a payment in Roster through the PayPal integration, the funds will always come from the brand's PayPal account, regardless of whether ambassadors select to be paid via PayPal or Venmo.

To integrate PayPal, you'll need to create a PayPal app, provide its credentials in Roster, set a payment password, and connect your PayPal account to Roster following a detailed setup guide.

If a payment fails, it may appear as "Returned" or "Failed" in the payment status column. This often occurs due to incorrect recipient information. You should reach out to ambassadors for updated details and reprocess the payment. See Returned PayPal payments

For unclaimed payments, contact the ambassadors to update their payment information if they don't have a PayPal account to claim the payment. Unclaimed payments are usually returned to your account after 30 days.

The payment password is a secure password you set when connecting your PayPal account to Roster, required for initiating payments. It is not the same as your PayPal login password and cannot be reset directly.

You can view unsent payments through the Unsent Payments tab and manage sent payments through the Sent Payments tab where you can apply filters and export payment data.

Yes, you can export payment records as a CSV file, which includes detailed information about each payment batch, suitable for reporting or further processing in your financial systems.

Yes, simply log into your PayPal account and view payout transactions. See View payments in PayPal for a step-by-step guide.

For additional questions about payments, please contact our support team at [email protected].