Social Feed FAQs

downloading images and videos why can i download some content in the social feed in roster, but not other content? the ability to download content directly from the social feed in roster depends on several factors supported content types you can generally download instagram posts and reels, tiktok posts, and x (twitter) posts if the ambassador's account is verified and the content has been successfully pulled into roster instagram stories are excluded due to privacy api restrictions network and privacy limits some content may be marked as unavailable by the network, particularly if it includes copyrighted or licensed audio, or if the platform's privacy rules do not allow third party downloading this is most common with videos containing licensed audio tracks and with instagram stories, which are subject to strict privacy controls if you see the download icon on a post in the social feed, you can save that content to your device if the icon isn’t present, that specific post is not available for download due to the reasons above can i download all images from an instagram carousel post? no, at this time roster does not support downloading all photos from an instagram carousel post at once through the social feed if you want to download all images from a carousel post, you will need to do so manually outside of roster this feature is on roster's product roadmap, but is not currently available what content is usually not available for download in roster? content not available for download typically includes instagram stories and similar temporary content formats posts that contain copyrighted or licensed audio, as flagged by the social network content inherently restricted by network privacy settings or api limitations