Recurring order tracking FAQs

does the order actually have to be a recurring (subscription) order to be considered a recurring order? no, it just needs to be a repeat (subsequent) to the initially referred order we could have called it repeat order tracking but we didn't, because then we wouldn't have to clarify the meaning of recurring in this faq if a previously referred customer clicks on another ambassador's referral link, who gets credit? the ambassador for whose link was clicked gets credit refer to docid\ uwop1nebkqwrk6caqzrkv for details, but in short, referral links take president, followed by shareable codes, and then lastly, recurring order tracking for example, alice and bob are both in a program with recurring order tracking enabled alice originally referred jane, but jane come across bob's instagram story and makes a purchase after clicking his referral link even if the purchase is within the recurring order tracking's eligibility window, bob will get credit for the referral to build upon this scenario, if jane were to make a third purchase on the same browser and device as where she placed her second order (for which bob got credit), would bob or alice get credit? can we limit recurring order tracking to first time customers? yes, it's possible to enforce a rule that ambassadors can only get credit for recurring orders from first time customers on a program by program basis send a request to mailto\ support\@getroster com to have the first time customer feature enabled on the desired program(s) for example, assume alice is in a brand's ambassador program, the program has recurring order tracking enabled for commissions, and the program has the "first time customer" feature enabled when alice refers jane, who is a first time customer for the brand, then alice gets a referral commission for jane's initial purchase and she is eligible for recurring commissions for jane's subsequent purchases because jane was a new customer referred by alice however, if jane was an existing customer for the brand prior to alice referring her, although alice will get a referral commission for jane's first purchase from alice, she will not get recurring commissions for jane's subsequent purchases we are migrating to roster from another platform; can we import the original referring ambassadors? yes, it's possible to seed your roster account with orders to establish the originally referring ambassadors such that subsequent orders by these customers will result in recurring referral rewards this will require some manual setup tasks from both your team and roster reach out to your customer success manager to discuss how to proceed