Clear browser cache

7 min

Keeping your browser clean can help resolve issues with loading, logging in, or using features of our app. Below are step-by-step instructions for clearing your cache, cookies, and local storage in Google Chrome and Safari on desktop.

Google Chrome (Desktop)

Step 1: Clear Cache

Open Chrome.

Navigate to the Roster site (or any site you want to refresh).

Open DevTools by pressing Cmd + Option + I (Mac) or Ctrl + Shift + I (Windows).

Right-click the refresh button (⟳) next to the address bar.

Select Empty Cache and Hard Reload from the dropdown.

This method avoids clearing all browsing data and is safer if you want to keep your other site data.

Step 2: Clear Cookies and Local Storage

While on the Roster site:

Right-click anywhere on the page and select Inspect.

Click the Application tab.

In the left sidebar, expand Storage:

Click Cookies > select the site and right-click to Clear.

Click Local Storage > select the site and right-click to Clear.

You can also click Clear site data under the Storage section to remove everything (including IndexedDB, service workers, etc.).

Safari (macOS)

Step 1: Clear Cache and Cookies

Open Safari.

In the top menu, go to Safari > Settings (or Preferences).

Click the Privacy tab.

Click Manage Website Data...

In the pop-up, search for app.getroster.com) or click Remove All to clear all sites.

Click Remove Now.

Go to Safari > Settings > Advanced.

Check "Show Develop menu in menu bar" at the bottom.

Step 3: Clear Local Storage

Open the site in Safari.

Click Develop in the top menu bar.

Choose Show Web Inspector.

Go to the Storage tab.

Under Local Storage, right-click the site and choose Delete All or delete specific items manually.

After clearing cache, cookies, and local storage, refresh the page and log in again to continue using the app.

If you still run into issues, feel free to reach out to our support team!