Community notifications

team members and ambassadors can customize which email notifications they receive when certain events occur in the community, such as new posts, comments, and replies the following sections describe the options and frequencies of each email type community email notifications for team members each team member can subscribe to receive email digests containing all new posts, comments, and likes for each community channel to adjust email notifications, team members can click on your brand name or logo located in the bottom of the left hand navigation in the fly out menu, select your account when the your account modal appears, choose email notifications from the left navigation expand the new posts, comments, and replies section select a default frequency for new channels, which will apply to any new channel that gets added to the brand select a frequency or no email for each of the existing channels the email digests can be sent at the following frequencies hourly digest an email is sent each hour when there is at least one new post, comment, or reply within the channel daily digest an email is sent each day when there is at least one new post, comment, or reply within the channel weekly digest an email is sent each week when there is at least one new post, comment, or reply within the channel monthly digest an email is sent each month when there is at least one new post, comment, or reply within the channel no email no emails are sent for the channel community email notifications for ambassadors ambassadors are able to customize which types of community related email notifications they receive to adjust email notifications, ambassadors can open the hamburger menu located in the top left corner go to account settings > email notifications review the list of available email notifications select the community notifications they want to receive or deselect those they don't click save to update their preferences the following section describes each notification type, what triggers it, and the frequency of which each type is sent when the brand posts in roster trigger a team member of the brand creates a community post and checks the notify channel participants on publish checkbox frequency each time a new post is published with the checkbox checked example jane, who runs the brand's ambassador program, creates a post in the ambassadors channel and keeps the notify channel participants on publish checkbox checked when she publishes the post when another user posts in roster trigger another ambassador creates a post in a channel to which the logged in ambassador is also a member of frequency at most every six hours example alice and bob belong to the ambassadors channel bob posts to the channel and because alice hasn't received an email of this type in the past six hours, she is sent an email notification an hour later, bob posts to the channel again, but since alice was recently notified, this email notification won't be sent for five more hours when somebody replies to my comment trigger another ambassador replies to a comment made by the logged in ambassador frequency at most every three hours example alice comments on a post in the ambassadors channel bob replies to alice's comment and because alice hasn't received an email of this type in the past three hours, she is sent an email notification an hour later, bob replies to another comment belonging to alice, but since alice was recently notified, this email notification won't be sent for two more hours when somebody comments on a post i have commented on trigger another ambassador comments (not replies) on a post that the logged in ambassador also commented on frequency at most every three hours example alice comments on a post in the ambassadors channel bob then adds a comment to the same post and because alice hasn't received an email of this type in the past three hours, she is sent an email notification an hour later, charlie comments on the same post, but since alice was recently notified, this email notification won't be sent for two more hours need help? if you need any additional assistance with with your roster account, feel free to contact our support team at support\@getroster com mailto\ support\@getroster com we're here to help!