Brand info settings

3 min

Managing your brand settings in Roster is crucial for streamlining your ambassador program and ensuring that your brand's information, such as name, logo, and currency, is accurately reflected across Roster's platform. This guide will walk you through the available settings under the Brand Info tab, detailing how to access them and the significance of each setting.

Step-by-step instructions

Access brand settings

Click on your brand logo and name in the lower section of the left-hand navigation

Click on Brand Settings in the flyout menu to open the Brand Settings modal.

Review and understand the Brand Info tab

Brand Name:

The brand name is used in both the Brand Portal , Ambassador Portal and ambassador emails to help team members and ambassadors visually recognize for which brand they are in the context of.

Brand Logo:

The brand logo is used in the same was as the brand name to help team members and ambassadors visually identify which brand they are logged into.

Social Reach:

This read-only setting indicates which social reach method is used to calculate the social reach of your ambassadors posts. As of January 30, 2025, all Roster brands are using Enhanced social reach, which uses social posts’ actual reach when provided by the social networks' APIs, or defaults to 15% of the posters’ follower count when not provided by the networks' APIs.

Brand Currency:

Default currency is United States dollar. Contact Roster support if you need to change it. Roster will display order and referral currency in the brand's default currency, even if the brand's store uses sends orders to Roster in a currency other than the brand's default currency within Roster.

Brand Handle:

This is a read-only field displayed in ambassador smart links and magic links. For example, in rstr.co/brandhandle in smart links and roster.link/brandhandle in magic links.

View examples of brand handle usage

To see how the brand handle appears within smart links, navigate to an ambassador's contact detail page and see their referral link.

Brand handle appears in the referral link format: rstr.co/{brandhandle}/{AmbassadorReferralID}.

Review email Magic Links sent to ambassadors.

Brand handle is incorporated like: roster.link/{brandhandle} followed by a unique code magic code that identifies and logs in the ambassador.

In the Ambassador Portal:

The brand logo is visible in the portal header.

For ambassadors associated with multiple brands, the brand switcher displays your brand name.

Verify brand elements in communications

Look for the brand name and brand logo in the email footers sent to ambassadors.

Need help?

If you need any additional assistance with with your Roster account, feel free to contact our support team at [email protected]. We're here to help!