REFERRALS
Recurring order tracking guide
4 min
roster's recurring order feature allows brands to reward their ambassadors when previously referred customers make subsequent (or recurring) purchases within a designated window of time (referred to as the eligibility window ) these orders can either be from recurring subscriptions (e g a monthly subscription plan) or the result of the customers making subsequent purchases by leveraging this feature, brands can make their create a bigger incentive for ambassadors to continually post social content, as repeat content is known to encourage repeat purchases and the beauty of this feature is that it doesn't require the customer to re click the ambassador's referral link or to use the ambassador's shareable code recurring orders are one of three methods by which roster tracks referrals made by brands' ambassadors see docid\ m9u vgnqurpevfrzliwpt within the programs > program setup section of this site to understand how referrals are tracked at a program level how recurring order rewards work on a program by program basis, and can be enabled independently for referral commissions and/or referral points when enabled, if an incoming order isn't a personal order, nor does it have an referral link id or shareable discount code, then roster checks to see if the customer on the order was originally referred by one of the brand's ambassadors, and if so, check to see if the ambassador is in a program with recurring order rewards enabled (based on the order's creation date) and whether or not the order is within the eligibility window if all these checks are true, then roster attributes the order to the ambassador next steps docid\ gph kletzgznttz ewrw docid\ zeuo dm8fic3mnyf6cxvs