Programs FAQs

what are programs in roster? programs in roster are ongoing initiatives that allow you to group ambassadors into a single focus they can be tailored for long term efforts to build brand loyalty or specialized to target specific audiences, such as athletes, professionals, or high touch influencers programs help organize ambassador activities and track performance over time how can i access and manage programs? to access programs, navigate to the programs tab in the left hand menu you can view active programs and manage them using options like duplicate, archive, or delete how do i create a new program? you can create a new program by clicking the new program button you have the choice of using roster's templates or starting from scratch for full customization what features are included in the program dashboard? each program has a dedicated dashboard that provides a wide range of insights into specific metrics and performance your team can customize each program's dashboard to include the metrics that align with your program's goals can an ambassador be in more than one program at a time? no, ambassadors can only be in a single program at a time there are numerous program level settings, such as discounts, referral links, and milestones, which have a direct impact on ambassadors' experience within roster being in multiple programs at a time would likely result in a confusing and contradictory experience can i customize recruitment settings for a program? yes, you can manage recruitment settings, which include ambassador applications, approval processes, and email communication templates this allows you to streamline and personalize the recruitment process for each program what are all the features that can be controlled at the program level? there are two ways to control features at the program level program level settings you can customize each program using the following program level settings recruitment forms and corresponding email templates welcome campaign personal discount codes smart links (referral link) shareable discount codes referral rewards (commissions & points) recurring referral rewards referral tiers and overrides ambassador portal settings multilingual support (via weglot integration) shopify customer sync settings feature level settings for most features in roster, you can scope them by program, thereby customizing the experience for ambassadors in each program these features include community channels milestone series campaigns actions reports and dashboards is it possible to integrate multilingual translations into a program? yes, you can integrate multilingual translations using weglot to ensure that ambassadors view the application form and campaigns in their preferred language this is done by configuring the weglot api in the program setting for more help with setting up and managing programs, please reach out to our support team at mailto\ support\@getroster com