[00:00] Hey there, this is Jeff at roster. If you're a Shopify brand and you're wondering why some of your ambassadors might say that their referral links aren't getting tracked or that the, uh, discount code isn't getting applied to their customer orders.
[00:14] One of the things that you can check is to see what your, um, customer privacy settings are in your Shopify store.
[00:20] Shopify gives developers like roster a- framework called WebPixels to use. And with WebPixels, they require that if you have- when we come here to the settings page in my test store, it'll click on customer privacy.
[00:37] And in this privacy settings, there's a cookie banner. And when this cookie banner is turned on for a specific country or region, then the- the customer coming to your site- Bye.
[00:48] It has to accept the banner. Here's what my banner- on my website looks like. This little preview here. They have to click accept before Shopify then lets the WebPixels run.
[00:58] And if they don't click accept, or if they click manage preferences and they uncheck the analytics, it might be the marketing one.
[01:06] If they uncheck these, and then hit, um, save my choices, and it accepts just some of them, then- and Rosser's WebPixels won't run.
[01:14] And that means we can't track the order on behalf of the ambassador, and it means that Rosser can't add a discount code to the visitor's cart.
[01:23] So, there's a couple of ways around this. First of all, uh, if you're in a country that doesn't require consent, then you don't have to turn that on.
[01:31] So you can come into the cookie banner settings. You can choose- used to turn that off, and then you can come into regions, and you can just select the ones that they recommend.
[01:42] Shopify recommends, and if there's any of these countries where you're specifically doing business, you should consult with your legal counselor on whether you can or can't, uh, uncheck these.
[01:54] If you're in the United States, um, again, you want to consult your resources, but if you- you turn this off, or the United States, or Canada, then you won't require your customers to provide consent.
[02:08] So here I came to this store. I clicked in as an ambassador's link, and this link has smart codes enabled.
[02:16] Excuse me, has leak proof codes enabled. So when I come to the checkout here, uh, I see that that code has been applied to my cart.
[02:23] I'm going to- to close this incognito window. I'm going to come back into my store, and I'm going to enable this for North-North America.
[02:32] I'm going to hit Save. Let that save. And then I'm going to open up a brand new incognito window. I don't have any other incognito windows open.
[02:43] It's always important when you're testing with incognito window that you close all the incognito tabs. You got a lot incognito windows.
[02:49] Otherwise it does keep track of that state. So now when I come onto here, you'll see that I have this cookie banner.
[02:56] This is the default cookie banner for me. Might look different for your store. And now if I click on a product and do buy it now, and come to the checkout, a leak proof code isn't going to be added.
[03:08] And this order won't get tracked by roster as having been the ambassador. Because I didn't click this except banner. So it's really important that that except banner, um, gets accepted by your customers or that you disable cookie consent altogether for your site so that Shopify can do its thing.
[03:29] Otherwise, it just simply won't run. Um, in fact, maybe click it on this. This page. Because that's the page that has my code up in the URL.
[03:42] So, it's a little bit, it's a little bit sketchy how Shopify has that set up. Cause it's the only way they give us developers, um, the ability to add that tracking into, and the code application into an app, to a merchant store, but they also- so tightly coupled with the cookie banner.
[04:03] So, double check what your settings are, and if you happen to be in your- your- your store is operating in regions where you need the consent to show up, but you still want those discount codes to get applied and you want those orders to get tracked, then- re- you can talk to you about some other possible
[04:29] solutions. The other thing that's really important to note, if you have this banner enabled, this cookie banner enabled, and you're not using Shopify's cookie or you are, but you've made changes to your theme, it is possible that the cookie banner doesn't even show up on your theme.
[04:48] We've seen- . . In some merchants where they had this enabled, say for the United States, but they've made modifications to their theme and their banner is not even appearing.
[04:57] That's the worst of both the worlds because there's nothing a customer can do to get that, uhm, to get that cookie to show up.
[05:05] So . . So we strongly recommend that you look at your cookie consent settings, make sure it's only on in the regions you need it, and if .
[05:12] . You do have to have it on regions where you expect to have customers purchasing from your ambassador's links, then reach out to us.
[05:20] And we can talk to you about some options for ensuring that those links are tracked and the codes are getting applied despite these settings right here.
[05:27] So hopefully this is helpful and let us know if you have questions. Thanks.
