---
title: Set up referral tiers
slug: set-up-referral-tiers
description: Set up Roster referral tiers to reward ambassadors with dynamic, increasing incentives as they drive more revenue or orders.
docTags: 
createdAt: 2024-12-05T17:38:50.485Z
---

Roster's referral tiers enable you to incentivize ambassadors with dynamic reward structures based on their performance. By setting up referral tiers, you can offer increasing rewards as ambassadors drive more revenue or orders, fostering ongoing engagement and motivation. This guide will walk you through each step needed to set up and test a tiered referral program. 

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## Step-by-step instructions

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### Navigate to program settings

1. Open the Roster dashboard and select the program you want to update.
2. Click the** Settings** button to open program settings.
3. Select the **Referrals** tab and scroll to the **Referral Rewards** section.
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### Enable referral tiers

1. Click **Edit** in the Referral Commissions or Referral Points section (or both, as needed).
2. Under **Commission Type**, select **Tiers**.
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### Configure tiers

1. By default, two tiers will be created. 
2. Click **Add Tier**.
   1. Define the upper cap and commission percentage for the new tier (e.g., $2,500+ with 15%).
3. To add more tiers as needed.

Ensure all tiers reflect your program’s goals and incentives.
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### Adjust look back period

1. Select the **Look back Period**:
   - Options include 30 days, 60 days, 90 days, 180 days, 365 days, or Lifetime.
   - The look back period determines how far back Roster calculates referral activity.
2. For example, if an ambassador drives $1,400 in sales over 90 days (including the sale that just came in), they will be placed in the tier corresponding to this amount. 
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### Configure commission basis and type

1. Under **Commission Basis**, choose between:
   - **Total Sales**: Refers to revenue generated.
   - **Total Orders**: Based on the number of orders.
2. Under **Commission Type**, choose:
   - **Percentage of Sale**.
   - **Fixed Amount**: 

Ensure these settings align with your program’s reward structure.
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### Save and finalize settings

1. Review all tier configurations and commission settings.
2. Click **Save** to apply the settings to your program.
3. Confirm the tiers are correctly displayed in the program’s overview.
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### Test and review the setup

1. Click into several ambassadors profiles to see how Roster is calculating the amount of referrals in the look back period.
2. If possible, use an ambassador's link or code to create a test order on your store and confirm that the referral reward that's created matches the tier structure you set up.
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## Need help?

Don’t hesitate to reach out to [support@getroster.com](mailto\:support@getroster.com)  if you have any questions about configuring referral tiers in your program.