---
title: Send PayPal & Venmo payments
slug: send-paypal-and-venmo-payments
description: Sending payments in Roster via PayPal and Venmo is a seamless way to ensure your ambassadors are paid for their referral rewards.
docTags: 
createdAt: 2024-12-11T23:48:33.944Z
---

Sending payments in Roster via PayPal and Venmo is a seamless way to ensure your ambassadors are paid for their referral rewards. This guide walks you through the process step-by-step, including tips for avoiding common errors and managing payment batches.

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## Step-by-step instructions

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:::WorkflowBlockItem
### Navigate to unsent payments

1. Log in to your Roster account.
2. Click on **Payments** in the left navigation menu.
3. Select the **Unsent Payments** tab to view ambassadors with approved rewards ready for payment.
:::

:::WorkflowBlockItem
### Filter and select payees

1. Apply filters to narrow down the list. See [View unsent payments](docId\:a-JZYN0iNbjzHlgNZ7sJf) for tips on filtering this page.
2. Select the ambassadors you want to pay by checking their names from the list.
:::

:::WorkflowBlockItem
### Send payments via PayPal and Venmo

1. Click the **Actions** dropdown and choose **Send PayPal and Venmo Payments**.
2. Review the dialog that appears, showing:
   - Number of ambassadors being paid.
   - Total rewards and amount to be sent.
3. (Optional) Enter a custom message to include with the PayPal email notification.
4. Enter your **Payment Password** (set during PayPal integration setup).
   - If you forget your password, click **Forgot Password** to disconnect and reconnect your PayPal integration.
5. Click **Send** to process the payments.
:::

:::WorkflowBlockItem
### View and manage payment batches

1. After sending payments, choose **View the List of Payments** to review the batch.
2. On the **Sent Payments** tab, filter by the batch to view all payments grouped together.
   - Each batch ensures no overlap of rewards between multiple payment submissions.
3. Export the batch as a CSV file for accounting or reporting purposes if needed.
:::

:::WorkflowBlockItem
### Monitor payment statuses

1. Payment statuses are updated in real-time:
   - **Processing**: Payment is being processed by PayPal or Venmo.
   - **Paid**: Payment has been completed.
2. Refresh the page periodically to check the status updates.
3. Note: Venmo payments may take slightly longer to process than PayPal payments.
:::

:::WorkflowBlockItem
### Common issue: insufficient funds

1. Ensure your PayPal balance has sufficient funds for both:
   - Total payment amount.
   - Associated PayPal fees (refer to [PayPal’s fee table](https://www.paypal.com)).
2. If an insufficient funds error occurs:
   - Add funds to your PayPal account.
   - Retry the payment batch once the balance is updated.
:::
::::

***

## Resources

- [Troubleshoot PayPal Issues](docId\:y2NKSCe6rveE8BcCW8Eyq)
- [Returned PayPal payments](docId\:h64POywRe4AhodgvF0hGK) 
- [PayPal payment statuses](docId:3sT6LHduaZkv2VOLlo_aO) 
- [PayPal Payment FAQs](docId\:Q4IU9C4xKIm_LgSETA5Di) 

## Need help?

For troubleshooting PayPal or Venmo payment issues, refer to our [PayPal Troubleshooting Guide](#). Contact our support team at [support@getroster.com](mailto\:support@getroster.com) for further assistance.