---
title: Send payments manually
slug: send-payments-manually
description: Creating manual payments in Roster allows you to manage ambassador payouts outside of Roster's PayPal/Venmo integration, giving you control over how payments.
docTags: 
createdAt: 2024-12-11T20:45:35.117Z
---

Creating manual payments in Roster allows you to manage ambassador payouts outside of Roster's PayPal/Venmo integration, giving you control over how payments are issued. This method is useful for brands that prefer to process payments via their internal systems or need to handle custom payment methods. This guide walks you through the process of marking payments as sent manually and ensuring ambassadors are informed about their payment status.

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## Step-by-step instructions

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### Navigate to unsent payments

1. Log in to your Roster account.
2. Click on **Payments** in the left navigation menu.
3. Select the **Unsent Payments** tab to view ambassadors with approved rewards ready for payment.
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:::WorkflowBlockItem
### Filter and select payees

1. Apply filters to narrow down the list. See [View unsent payments](docId\:a-JZYN0iNbjzHlgNZ7sJf) for tips on filtering this page.
2. Select the ambassadors you want to pay by checking their names from the list.
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:::WorkflowBlockItem
### Initiate manual payment process

1. After selecting ambassadors, click on the **Actions** dropdown.
2. Choose **Send Payments Manually** from the menu.
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### Review payment details

1. Review the summary dialogue showing:
   - Total ambassadors selected.
   - Total rewards.
   - Total payment amount.
2. In the **Payment Method** field, choose between:
   - **Ambassador’s Preferred Payment Method**: Use PayPal or Venmo if preferred methods are pre-defined but not integrated with Roster.
   - **Custom**: Specify an alternate method (e.g., ACH, check).
3. Optionally, add a private note for internal reference (this note won’t be visible to ambassadors).
4. Confirm by checking the box acknowledging responsibility for payments.
5. Click **Mark as Paid** to proceed.
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:::WorkflowBlockItem
### Review payment batch

1. After marking payments as paid, choose to:
   - **View Payments**: Redirects to the **Sent Payments** tab filtered by the current batch.
   - **Download CSV**: Exports a CSV file with detailed payment information for handoff to your finance team.
2. Ensure all payment details in the batch match your expectations.
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:::WorkflowBlockItem
### Notify ambassadors

1. If email notifications are enabled for the program, Roster will inform ambassadors of the payment status.
2. Verify that payments have been processed on your end to ensure accurate communication.
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## Need help?

For questions or assistance with sending payments manually, contact our customer success team at [support@getroster.com](mailto\:support@getroster.com). We’re here to help!