---
title: PayPal & Venmo guide
slug: paypal-and-venmo-guide
description: Roster integrates with PayPal and Venmo to pay ambassadors directly from your brand's account. Learn the setup steps before sending payouts.
docTags: 
createdAt: 2025-01-08T22:17:05.336Z
---

Roster integrates directly with PayPal and Venmo, allowing you to send payments to your ambassadors directly from within Roster, using your brand's PayPal account. Before you are able to start sending payments, there are a few important steps, so be sure to follow the guide carefully to avoid delays in sending your first batch of commission payments. 

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## Connect your PayPal account

While normally a seamless process, getting your PayPal account can sometimes be accompanied with a few speed bumps. Therefore, we strongly suggest completing this step as soon as possible. 

Learn more: 

- [Connect PayPal to Roster](docId:7uPA5po-fGxNKlDeuLI8W) 
- [Troubleshoot PayPal Issues](docId\:y2NKSCe6rveE8BcCW8Eyq) 

***

## Enable referral commissions

You will want to set up referral commissions for the relevant program(s) and enable PayPal and/or Venmo as payment method options for the ambassadors in the respective programs.

Learn more: [Set up referral commissions](docId\:oPZvv-dYWJRGNimlF5wKK) 

***

## Send PayPal & Venmo payments

With your PayPal account connected and referral commissions enabled, you are ready to start sending commission payments from within your Roster account.

Learn more: [Send PayPal & Venmo payments](docId\:VdC4m-lz03GX3nv9mojVd) 

***

## Manage returned payments

Inevitably at some point a payment will get returned from PayPal. Typically this is due to the ambassador entering an invalid email address or phone number, but there can be a myriad of reasons. It's important to understand how to handle these scenarios.

Learn more:

- [Returned PayPal payments](docId\:h64POywRe4AhodgvF0hGK) 
- [PayPal payment statuses](docId:3sT6LHduaZkv2VOLlo_aO) 

***

## Get help

As simple as it seems, sending payments through PayPal can present some unexpected challenges. Our support team is here to help. Send a message to [support@getroster.com](mailto\:support@getroster.com) with a description of the issue you are encountering and we'll gladly assist.