---
title: Milestones overview
slug: milestones-overview
description: Milestones in Roster create a tiered reward system, like frequent-flyer points, where ambassadors earn points through campaigns and actions.
docTags: 
createdAt: 2024-12-04T18:21:56.992Z
---

Milestones are an essential feature on Roster that allow brands to set up a tiered reward system for their ambassadors, similar to frequent flyer or credit card points. Ambassadors earn points by engaging in campaigns, completing actions, or bringing referrals, which they can then use to unlock better rewards. Unlike a cash-out system, milestone points accumulate over time. When brands set up a milestone series, they can specify different tiers and set how many points are needed to reach each tier. This setup allows for an engaging and rewarding experience for ambassadors.

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## Step-by-step instructions

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### Navigate to the milestone series

1. Go to the `Milestones` section to view different milestone series.
2. Notice the columns labeled `Milestone Series`, `Status`, `Programs`, number of milestone tiers, participants, and pending rewards that need fulfillment.
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### Filter and explore existing milestones

1. If needed, filter milestone series by:
   - Program
   - Category
   - Status
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### Create a new milestone series

1. Click the large black button at the top labeled `Create New Milestone Series`.
2. Remember:
   - A program can't be in multiple milestone series, but a series can include more than one program.
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### Access and manage a specific milestone series

1. Click into the milestone series to see a high-level overview.
2. Explore the dashboard, view different tiers, and manage settings.
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## Need help?

If you need any additional assistance with with your Roster account, feel free to contact our support team at [support@getroster.com](mailto\:support@getroster.com). We're here to help!