---
title: Get notified when rewards need manual fulfillment
slug: get-notified-when-rewards-need-manual-fulfillment
description: If your brand offers manual product rewards or custom rewards for campaigns or milestones, you can enable email notifications to get notified when rewards.
docTags: 
createdAt: 2025-01-30T22:49:05.559Z
---

If your brand offers manual product rewards or custom rewards for campaigns or milestones, you can enable email notifications to get notified when rewards require manual fulfillment. This ensures that your team is aware of pending fulfillments and can take action promptly.

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## Step-by-step instructions

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### Navigate to email notification settings

1. Click on your `brand name` in the bottom-left corner of the brand portal.
2. In the flyout menu, select `Your account`.
3. In the account modal that opens, click `Email notifications` in the left-hand navigation panel.
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:::WorkflowBlockItem
### Enable milestone fulfillment notifications

1. Scroll through the list of email notification options.
2. Locate the `Pending Milestone Fulfillment` notification.
3. Choose how frequently you want to receive these notifications:
4. Select the specific programs for which you want to receive notifications.
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:::WorkflowBlockItem
### Enable campaign fulfillment notifications

1. Locate the `Pending Campaign Fulfillment` notification.
2. Choose the frequency of notifications (Daily, Weekly, Monthly, or Opt-out).
3. Select the relevant programs for which you want notifications.
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:::WorkflowBlockItem
### Save settings and receive notifications

1. Ensure your preferred frequency and program selections are correct.
2. Once ambassadors complete tasks that earn them manual rewards, you will start receiving digest emails based on your chosen frequency.
3. These emails will include direct links to the campaigns or milestones requiring fulfillment, allowing you to take quick action.
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## Need help?

If you have any questions or need assistance, please contact our customer success team at [cs@getroster.com](mailto\:cs@getroster.com).