---
title: Find rewards that need manual fulfillment
slug: find-rewards-that-need-manual-fulfillment
description: Manual product rewards and custom rewards in Roster require manual fulfillment by your team.
docTags: 
createdAt: 2024-12-06T22:07:10.461Z
---

Manual product rewards and custom rewards in Roster require manual fulfillment by your team. There are three ways to quickly find and track rewards that need to be fulfilled, ensuring a smooth experience for both your team and ambassadors.

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## Step-by-step instructions

::::WorkflowBlock
:::WorkflowBlockItem
### Find rewards that need fulfillment from the rewards tab

1. Click on `More` > `Rewards` in the main navigation.
2. Use the `Action Required` filter and select `Needs Fulfillment`.
3. The list will now show only rewards that require action.
4. Click on a specific reward to view details or take bulk action.
:::

:::WorkflowBlockItem
### Find campaign rewards that need manual fulfillment

1. Navigate to the `Campaigns` page from the main navigation.
2. Click on the `Action Required` filter.
3. Select the `Needs Fulfillment` checkbox to filter campaigns with pending rewards.
4. Click the number in the `Needs Fulfillment` column to go directly to the campaign’s rewards tab.
5. The rewards tab will be pre-filtered to show only rewards that need fulfillment.
6. Click on an individual reward to view fulfillment details, including the ambassador's shipping address.
:::

:::WorkflowBlockItem
### Find milestone rewards that need manual fulfillment 

1. Navigate to the `Milestones` page from the main navigation.
2. Look for the `Needs Fulfillment` column.
3. Click on the number in this column to go directly to the milestone’s rewards tab.
4. The rewards tab will be pre-filtered to display only rewards that need fulfillment.
5. Click on an individual reward to open the fulfillment drawer and see details.
:::

:::WorkflowBlockItem
### Take action on rewards

1. Open the reward fulfillment drawer for a specific reward.
2. View details, including ambassador information and fulfillment instructions.
3. Copy the ambassador’s shipping address if needed.
4. Mark the reward as `Fulfilled` once it has been issued.
5. Use the bulk `Actions` > `Mark as Fulfilled` option for multiple rewards.
6. If a reward will not be issued, mark it as `Won’t Fulfill` to remove it from the pending queue.
:::
::::

***

## Need help?

If you have any questions or need assistance, please reach out to our customer success team at [support@getroster.com](mailto\:support@getroster.com).