---
title: Community notifications
slug: community-notifications
description: Team members and ambassadors can customize which email notifications they receive when certain events occur in the community, such as new posts, comments, and.
docTags: 
createdAt: 2024-12-04T18:19:39.130Z
---

Team members and ambassadors can customize which email notifications they receive when certain events occur in the community, such as new posts, comments, and replies. the following sections describe the options and frequencies of each email type. 

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## Community email notifications for team members

Each team member can subscribe to receive email digests containing all new posts, comments, and likes for each community channel. 

To adjust email notifications, team members can:

1. Click on your `brand name` or `logo` located in the bottom of the left-hand navigation.
2. In the fly-out menu, select `Your account`.
3. When the `Your account` modal appears, choose `Email notifications` from the left navigation.
4. Expand the `New Posts, Comments, and Replies` section.
5. Select a default frequency for new channels, which will apply to any new channel that gets added to the brand. 
6. Select a frequency or `No email` for each of the existing channels. 

The email digests can be sent at the following frequencies

- **Hourly Digest:** An email is sent each hour when there is at least one new post, comment, or reply within the channel. 
- **Daily Digest:** An email is sent each day when there is at least one new post, comment, or reply within the channel. 
- **Weekly Digest: **An email is sent each week when there is at least one new post, comment, or reply within the channel. 
- **Monthly Digest:** An email is sent each month when there is at least one new post, comment, or reply within the channel.  
- **No email:** No emails are sent for the channel.

## Community email notifications for ambassadors

Ambassadors are able to customize which types of community-related email notifications they receive. 

To adjust email notifications, ambassadors can:

1. Open the `Hamburger Menu` located in the top-left corner.
2. Go to `Account Settings` > `Email Notifications`.
3. Review the list of available email notifications.
4. Select the community notifications they want to receive or deselect those they don't.
5. Click `Save` to update their preferences.

The following section describes each notification type, what triggers it, and the frequency of which each type is sent. 

**When the brand posts in Roster**

- **Trigger: **A team member of the brand creates a community post and checks the `Notify channel participants on publish` checkbox.
- **Frequency:** Each time a new post is published with the checkbox checked.
- **Example:** Jane, who runs the brand's ambassador program, creates a post in the Ambassadors channel and keeps the `Notify channel participants on publish` checkbox checked when she publishes the post. 

**When another user posts in Roster**

- **Trigger:** Another ambassador creates a post in a channel to which the logged-in ambassador is also a member of. 
- **Frequency:** At most every six hours. 
- **Example:** Alice and Bob belong to the Ambassadors channel. Bob posts to the channel and because Alice hasn't received an email of this type in the past six hours, she is sent an email notification. An hour later, Bob posts to the channel again, but since Alice was recently notified, this email notification won't be sent for five more hours. 

**When somebody replies to my comment**

- **Trigger:** Another ambassador replies to a comment made by the logged-in ambassador.
- **Frequency:** At most every three hours.
- **Example: **Alice comments on a post in the Ambassadors channel. Bob replies to Alice's comment and because Alice hasn't received an email of this type in the past three hours, she is sent an email notification. An hour later, Bob replies to another comment belonging to Alice, but since Alice was recently notified, this email notification won't be sent for two more hours. 

**When somebody comments on a post I have commented on**

- **Trigger:** Another ambassador comments (not replies) on a post that the logged-in ambassador also commented on. 
- **Frequency:** At most every three hours.
- **Example: **Alice comments on a post in the Ambassadors channel. Bob then adds a comment to the same post and because Alice hasn't received an email of this type in the past three hours, she is sent an email notification. An hour later, Charlie comments on the same post, but since Alice was recently notified, this email notification won't be sent for two more hours. 

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## Need help?

If you need any additional assistance with with your Roster account, feel free to contact our support team at [support@getroster.com](mailto\:support@getroster.com). We're here to help!