---
title: Approve & reject referral rewards
slug: approve-and-reject-referral-rewards
description: The steps to accept and reject referral rewards that your ambassadors have earned from driving word-of-moth sales in Roster.
docTags: 
createdAt: 2024-12-05T17:51:45.868Z
---

In this guide, we'll cover the steps to accept and reject referral rewards that your ambassadors have earned from driving word-of-moth sales. Managing referral rewards effectively ensures timeline and accurate unlocking of milestones and/or commissions payouts for your ambassadors.

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## Step-by-step instructions

::::WorkflowBlock
:::WorkflowBlockItem
### Navigate to the referral rewards page

1. Go to the **Payments** page from the left-hand navigation menu.
2. Optionally filter rewards by date range (e.g., last 30 days), status (e.g. pending), or other filter options to narrow down the list.
:::

:::WorkflowBlockItem
### Review reward statuses

1. Check the status of each reward:

**Pending**: Awaiting manual or auto-approval.

- The calendar icon indicates that the reward is scheduled to be auto-approved, per the program-level referral settings that the ambassador is in.
- Rewards scheduled for auto-approval can also be manualluy approved.

**Approved**: Already accepted, either manually by a teammate or auto-approval rule.

- This is the final status for referral points and they cannot be reverted back to pending.
- Approved (but not paid) referral commissions can be reverted back to pending.
- Approved referral commissions are eligible to be included in payments.

**Rejected**: Declined and ineligible for points or payouts.

- Rejected rewards can be reverted back to pending.
:::

:::WorkflowBlockItem
### Approve or reject individual rewards

1. For each reward:
   - Click **Approve** to accept the reward.
   - Click **Reject** to decline the reward.
2. Accidentally approved referral commissions can be reverted back to Pending by clicking **Undo approval**.
3. Accidentally rejected referral points or referral commissions can also be reverted back to Pending by clicking **Undo rejection**.
:::

:::WorkflowBlockItem
### Approve or reject rewards in bulk

1. Use the checkbox at the top of the list to select all rewards in the current view, or select one or more individual rows. 
2. Ensure the selected rewards have a compatible status (e.g., pending).
3. Click **Actions** and choose one of the following options:
   - **Approve Rewards**
   - **Reject Rewards**
   - **Undo Approval/Rejection**
:::

:::WorkflowBlockItem
### Filter rewards for bulk actions

1. Use the **More Filters** menu to refine your selection:
   - Select **Status** and filter by **Pending** for rewards awaiting approval.
2. Perform bulk actions (approve, reject, or undo) as needed.
:::

:::WorkflowBlockItem
### View additional reward details

1. Click on a reward to view its detailed information:
   - Order details
   - Attribution
   - Reward type (e.g., commission, points)
2. Approve or reject the reward from this detailed view, if necessary.
:::

:::WorkflowBlockItem
### Manage unsent payments (commission rewards only)

1. After approving commissions, navigate to the **Unsent Payments** tab.
2. Review ambassadors with approved commissions not yet included in a payment.
3. If corrections are needed:
   - Return to the **Referral Rewards** page.
   - Locate the reward using filters (e.g., ambassador name).
   - Undo approval to set the reward back to pending.
:::
::::

***

## Need help?

If you have any questions about managing referral rewards, reach out to our customer success team at [support@getroster.com](mailto\:support@getroster.com). We're here to help!